Frequently Asked Questions
Everything you need to know about our fine writing instruments and accessories.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-21 days depending on the destination.
What is your return policy for pens and ink?
We accept returns on unused items in original packaging within 30 days of purchase. Please note that for hygiene and safety reasons, bottled ink cannot be returned once the seal is broken.
Do you offer nib tuning or customization services?
Yes, we provide professional nib smoothing and flow adjustment services upon request. Please contact our support team before placing your order to discuss specific customization needs.
Are your products authentic and covered by warranty?
Vanness Pen Shop is an authorized dealer for every brand we carry. All products are 100% authentic and come with the full manufacturer's warranty.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.