Returns & Exchanges
At Vanness Pen Shop, we want you to be completely satisfied with your writing instruments and accessories. If your purchase does not meet your expectations, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original product boxes, ensuring all nibs, converters, and accessories are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our Little Rock showroom for inspection.
Receive Your Refund
Once our specialists verify the condition of the returned goods, we will process your refund or exchange to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing